CSASecure® is your CSA safety net
High Turnover = High Exposure = High Opportunity for Theft

How about residents who close out their electricity account before they move out? This is no longer a case of “forgetting to enroll” but a purposeful act of theft.

Because the average resident turnover in multifamily units is high, the use of a CSA program is necessary to reduce administrative work. But it also exposes property owners to a significant amount of utility-related expense.

Owners often don’t know the extent of CSA violations at their communities or think they are recovering most of the cost. It’s difficult to track and usually not a high priority because the issue seems minor. However, we found electrical utility theft in two-third of the units in our database, with major NOI and property valuation ramifications. The impact of unrecovered utility costs will continue to grow as energy costs escalate and knowledge of this loophole spreads throughout the industry.

CSASecure’s patented process eliminates the hassles, wasted time and delays in dealing with residents who don’t switch their electricity accounts in a timely manner.
CSASecure® pays for itself and enhances your cost recovery efforts by identifying violators quickly and minimizing utility theft losses.

In as little as six days after move-in, the system identifies violators and begins a series of automated notifications to remind residents and warn of impending disconnection for noncompliance. Your on-site staff has ultimate control without any of the work. All your manager has to do is make the disconnect decision and we take care of everything else.

Here’s how the CSA Secure process works:

• CSASecure® automatically integrates your resident information into our secure database and monitors switchover activity on a daily basis for every unit.

• Based on your parameters, our system automatically notifies residents who haven’t switched after move-in or who switch too early before move-out. An email report alerts your property manager of delinquent residents and their status.

• You receive customized corporate reports to track your savings by property or across your portfolio.

Throughout the process, your staff’s involvement is minimal. Our automated process does everything but make the disconnect decision.  You stay in control, without wasting time on collections or engaging in negative interactions with residents. CSASecure® provides a safety net with predictable and consistent results.